Physical merchandise
If something arrives damaged, defective, or wrong, contact us within 14 days of delivery at perezwebservices@gmail.com with your order number and we'll make it right with a replacement or refund. Unworn, unwashed items can be returned within 30 days of delivery for a refund of the item price; return shipping is the customer's responsibility unless the item was defective or incorrect.
Digital downloads
Because digital items are delivered instantly and can't be "returned," all digital download sales are final once the file has been accessed. If a file is corrupted, missing, or not what was described, contact us and we'll fix it or refund you.
Externally-linked products
Products marked with an external "Buy Now" link are sold and fulfilled by a third party, not by us. Refunds, returns, and shipping for those items are governed entirely by that seller's own policy — we can't process a refund on their behalf.
Shipping
Estimated shipping timelines are shown on each product page and are estimates, not guarantees — delays can happen once a package leaves our hands. We'll do our best to flag any known delays before you check out.
Consultation bookings
You can cancel a pending or confirmed booking yourself at any time from your Account page. Refund eligibility for a cancelled booking depends on how close to the scheduled time it's cancelled — contact us directly for a cancellation made close to your appointment time.
Disputes
We'd rather work it out directly — reach out before opening a chargeback with your bank, so we have a chance to fix the issue first.